Trust Promise Image

We have created a specific Trust Promise, which shows our clients how we are practicing the principles of our Mission Statement in the real world.

1. You can trust that we don’t overvalue your property to get your business

Even though no one can guarantee a 100% accurate valuation, what we promise is not to lure you in with too high an estimate, only to drastically drop the price of your property shortly afterwards. We find this practice unethical, as well as ultimately not producing the best possible outcome for our clients and consequentially for us.

Our strategy is based on honesty and patience, which has proven to work. But you don’t have to just take our word for it – our unique fee structure* is built to support fair estimates and ensures we put the maximum time and effort into achieving the best for our clients.

2. Our unique scaled fee structure, helps push us to drive the best possible price from the market

Most Estate Agents work towards a monthly quota and are under pressure to close a certain number of sales. ‘Value high, drop price and sell quick’ is a strategy, which leaves you as a client in a vulnerable position. We have decided to do things differently – by focusing on getting the best possible outcome for each and every one of our clients, we maximise the mutual benefit.

In addition we build on our reputation as a good quality Independent Estate Agency in Reigate, where all of us not only work but live too. Our unique fee structure* is built to support putting in the time and effort for every one of our clients and makes us work harder for you.

3. You can trust to be able to get in touch with us when it’s important to you

We keep in touch with our clients in between taking on a sale and closing it, aiming to give feedback on all viewings within 48 hours. It is important to us that you get all your questions answered, whether it is prior to us taking on the sale of your property, or providing your lawyer with information after the sale has closed. You can trust that we are contactable whenever you need us.