Buying

Although all estate agents are employed by the vendor, we at Halliwell Marks value the importance of having a great working relationship and a duty of care between the agent and the purchaser.

We believe that moving house can, and should be, an exciting and positive experience. Knowing the frustrations that buyers often experience with estate agents – we have been there ourselves! – we are committed to making a difference. This is our promise to our buyers:

1

We treat all buyers equally and offer a fair chance to buy any available property

2

We do more than just open the doors to a viewing – we are prepped with full details of the property and ready to answer any questions you may have

3

We will never withhold important information from a prospective buyer, although do reserve the right to focus on the benefits rather than the drawbacks of the property

4

All Halliwell Marks staff members live and work in the Reigate area and can offer excellent advice on local amenities and schools

5

We are honest to our buyers and let them know where they stand with their offer. We prefer to give realistic feedback, but never break confidentiality

6

We actively discourage our vendors from gazumping existing buyers as long as they are moving towards exchange within the agreed deadline timescale

7

We always try our best to return phone calls and emails in a timely manner

8

We will endeavour to be on time for appointments and expect our buyers to kindly do the same

9

We will proactively progress sales from the point of agreement to the exchange of contracts

10

We don’t push additional services, such as mortgage advisors or solicitors, although are happy to provide a reference